Chubb Fire & Security now has an opportunity for a full time CCTV Contact Centre Agent based in Dublin. The main goal of this role is to assist with the monitoring and response to CCTV and intruder alarms based at our Dublin Monitoring Centre.
Internally your job title will be known as Monitoring Operative
- Respond to and process CCTV and alarm activations, speedily and accurately
- Inform the relevant Emergency Authorities and Customers
- Handle internal / external customer related enquiries and deliver high levels of customer service at all times
- You will work 39 contractual hours per week on a rotating shift pattern
Our day shift runs from 7am - 7pm and our night shift runs from 7pm - 7am. During training for the first 3-6 months you will be required to work a mix of both day and night shifts.
- Have previous customer service / contact centre experience, ideally telephone based
- Have previous experience working in rotating shift patterns (day and / or night)
- Possess excellent communication skills and a passion for delivering exceptional customer service
- Be able to work on your own initiative, remaining calm in a busy, fast paced environment
Additional Information
What can we offer you?
- We have introduced a new Agent grading system that ensures your hard work is recognised and rewarded. You will be encouraged to aim high and develop your career.
- Salary of € 36,305.88 including shift allowance
- Overtime at 1.5x basic rate
- Bank Holidays, Christmas Day and New Years’ Day at premium rate
- 4 weeks holidays
- Company pension scheme
- Private medical insurance
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More about us:
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
We welcome applications from talented Monitoring Operatives, Customer Service Agent, Customer Service Advisor, Customer Service Representative, Call Centre Advisors, CCTV Agents, CCTV Operators, Call Centre Agents, and Customer Service professionals who live within a commutable distance of Dublin, Blackrock, Sandyford, Dundrum, Clonskeagh, Donnybrook, Foxrock, Edmondstown or Willbrook.
